911PC PRIVACY POLICY

The following privacy policy describes the information and privacy practices for 911PC, services provided at your home or office. This privacy policy describes how 911PC Techs will collect and use your information. When you provide a 911PC Tech with your personal information, you consent to the information practices described in this policy.

This privacy policy may not apply to web sites that are accessible through the 911PC.com. 911PC.com may contain links to other sites operated by third parties including, but not limited to, third-party sites that display 911PC trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

To assist you with reading through our privacy policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:

FREQUENTLY ASKED PRIVACY POLICY QUESTIONS

• What information does 911PC collect from me?
• When does 911PC collect information from me?
• How is my information used?
• Does 911PC share my personal information with others?
• Do I have choices regarding the use of my information for marketing purposes?
• How does 911PC secure my personal information?
• Does 911PC use cookies or other technologies to collect information about me?
• How can I update my information?
• Does 911PC collect information from children?
• Who should I contact if I have questions or concerns about the privacy or security of my information?
• Will this Privacy Policy change?

WHAT INFORMATION DO 911PC TECHS COLLECT FROM ME?

We may collect personal information such as your name, mailing address, phone number, email address, credit card number and other billing information.

WHEN DOES 911PC COLLECT INFORMATION FROM ME?

While taking advantage of products or services available from 911PC, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services at your home or office, bring in your product for service, purchase products, contact 911PC call centers with a question or concern, initiate a chat session, participate in a sweepstakes, promotion or survey, and / or participate in other activities with 911PC entities.

HOW IS MY INFORMATION USED?

911PC uses the information you provide in order to fulfill requests for services or information; provide customer services; administer sweepstakes, promotions or surveys; offer new products or services; improve the effectiveness of 911PC.com, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.

DOES 911PC SHARE MY PERSONAL INFORMATION WITH OTHERS?

911PC does not sell or rent your personal information to third parties. 911PC may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, 911PC may share personal information with third parties to perform services such as sending 911PC marketing communications, servicing products, conducting research, analysis or administering surveys, sending regular mail and email on behalf of 911PC, processing credit card payments, administering sweepstakes, providing call center services, data storage and hosting services.

The third parties with whom 911PC conducts business are only authorized to use your information to perform the service for which they were hired. As part of the agreement with them, they are required to follow the privacy guidelines provided to them and to take reasonable measures to ensure your personal information is secure.

911PC may also share your personal information with companies who have referred you to 911PC for goods and services, or have provided space in their store locations for 911PC to offer its goods and services, or have allowed 911PC to have a presence on their web sites.

From time to time, 911PC may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. 911PC also reserves the right to report to law enforcement agencies any activities that 911PC, in good faith, believes to be unlawful. 911PC may share certain personal information when 911PC believes that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. 911PC may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?

911PC is an opt-out organization. Once 911PC receives your information, 911PC may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-out of receiving future marketing communications from 911PC.

To change your status with respect to receiving marketing communications from 911PC, you may

1) Follow the directions on a marketing e-mail or direct mail marketing communication from us. Marketing communications from 911PC will tell you how to stop receiving them.

2) Call (832)221-9887, request to opt-out of marketing communications and provide your current contact information.

3) Send an email with your current contact information to info@911PC.com. 

If you send an email, please include your full name, address, phone number and email address and indicate specifically what type of marketing communications (for example, email, direct mail and / or phone) you wish to stop receiving. This helps identify you correctly in 911PC systems so Techs can accurately process your request.

911PC will take the appropriate steps to implement your request to opt-out of receiving marketing communications. Please note that due to production and system timelines, in order to remove you from 911PC marketing lists, it may take up to ten business days for emails, 30 calendar days for phone calls and six weeks for direct mail.

Until the change takes effect, you may still receive marketing communications from us.

Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related communications such as appointment confirmation calls, billing information or other organization-related communications. In addition, opting out of 911PC marketing communications does not impact your marketing preferences with the 911PC parent company. You must contact 911PC directly if you wish to stop receiving other marketing communications.

If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above.

HOW DO 911PC SECURE MY PERSONAL INFORMATION?

SECURITY

Whether you are receiving services from 911PC or using 911PC.com, having services performed at your location, or contacting 911PC., 911PC has security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under 911PC's abilities. This includes personal information that you provide in order to complete a purchase. 911PC cannot ensure or warrant the security of any information you transmit by email, and you do so at your own risk.

Please note: While 911PC is able to protect personal information that is provided during the course of business, 911PC cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.

DOES 911PC USE COOKIES OR OTHER TECHNOLOGIES TO COLLECT INFORMATION ABOUT ME?

A cookie is a small data file that a web site or email may send to your browser, which may then be stored on your hard drive. 911PC web sites and emails may use cookies to create a more personalized user experience for visitors to our site. Cookies simulate a continuous connection — they let 911PC remember information about your preferences and session.

911PC uses a third party to place cookies on your computer to collect non-identifiable personal information. Although these cookies may contain a unique user ID, they do not collect or store any of your identifiable personal information.

The 911PC web server automatically collects click stream information such as the address, or URL of the web site that you came from before visiting 911PC.com, which pages you visit on 911PC.com, which browser you used to view 911PC.com and any search terms you may have entered on 911PC.com, among other things. 911PC.com may also use other technologies to track which pages of 911PC sites visitors view. This anonymous click stream data helps us understand how visitors use 911PC sites.

HOW CAN I UPDATE MY INFORMATION?

911PC wants your information and marketing preferences to be accurate and complete. 911PC provide several different methods for you to update your personal information. To update your information, send a request to: info@911PC.com.

If you send an email, please include your current contact information and the requested changes you would like made.

DOES 911PC COLLECT INFORMATION FROM CHILDREN?

911PC will not knowingly or intentionally collect personal information online from children under the age of 13. 911PC is committed to protecting the privacy of children.

WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call send a request to: info@911PC.com.

WILL THIS PRIVACY POLICY CHANGE?

Because 911PC will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post those changes here or in other formats for you to review. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, 911PC will give you the opportunity to opt-out of having your information used or shared in that new manner.

Effective Date: July 13, 2006