Remote FAQs What is 911PC Remote Support? What services does 911PC Remote Support offer? How do you provide "Remote Support"? Do I need high speed connection to get remote support? Is this process secure? Can you get back into my computer after my remote session is over? What types of computers do you support? How long does an average support session last? Is the service guaranteed? How much does it cost? How can I pay for my service? What if I need support at night or on the weekend?     What is 911PC Remote Support? 911PC Remote Support is a new service that simplifies the technology experience for computer users by providing expert support to fix computer problems remotely. [Top] What services does 911PC Remote Support offer? 911PC Remote Support offers solutions from virus and spyware removal, increasing the speed of your computer, to troubleshooting software related issues for email and office productivity programs, Microsoft Windows issues and general technical problems. Our certified system analysts are ready to fix your computer on demand, entirely through a secure Internet connection—meaning you don't have to take your computer to a repair shop or schedule a time for someone to come into your home. [Top] How do you provide "Remote Support"? 911PC provides "Remote Support." through a secure program that allows our certified system analysts to view your screen, diagnose your problem, and even take control of the keyboard and mouse to fix the problem directly. You can choose to start the process by talking directly with a system analysts through our number (832)221-9887. You're always in full control of the online support and can easily view everything the system analyst is doing, you can stop the entire support connection at anytime by pressing just one button. [Top] Do I need high speed connection to get remote support? Yes. All of our support tools and processes were built with DSL or Cable connections in mind. [Top] Is this process secure? Yes. we take the privacy and security of your information and computer contents seriously. All of our system analysts are Microsoft Certified, licensed, bonded and insured. Our remote connections were designed with security in mind, including enterprise-grade encryption techniques and one-time security access codes. During the entire process you are in full control by giving you the ability to stop the remote support at any time. [Top] Can you get back into my computer after my remote support session is over? No. Our system analysts cannot access your computer unless you request online support again and exchange a security access code generated at the time of request. [Top] What types of computers do you support? We can help fix issues related to Windows 98, ME, 2000, XP and Vista. We currently do not support Mac OS or Linux-based computers. [Top] How long does an average support session last? The average remote support session lasts anywhere from 45-90 minutes. However, that time may be shorter or longer depending on the type of problems you're experiencing. One flat fee of $75.00 covers the entire session.Our service is guaranteed, you will not get charged if we are unable to fix your computer's problem. [Top] Is the service guaranteed? Absolutely. Our 100% Guarantee is simple: We promise to fix your computer problem or you pay nothing. If our support specialists can't fix your computer problem upfront, you're not charged anything. [Top] How much does it cost? We offer guaranteed remote support service for $75.00 per session. Compared to similar services offered by Geek Squad, you'll find 911PC to be just as effective and a lot more affordable. [Top] How can I pay for my service? We accept major credit cards over the phone through one of our trained credit representatives. [Top] What if I need support at night or on the weekend? Our system analysts are available 7 days a week, 365 days all year long. [Top]

website designed & created by Nick. Copyright © 2007 by 911PC.com All rights reserved. Revised: May 28, 2008

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